Privacy/GDPR

Introduction

Welcome to Buzz Maids Services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).

Who We Are

Buzz Maids Services is a professional cleaning service provider dedicated to delivering top-quality cleaning solutions for both residential and commercial properties. Our registered address is 16 Prestwood, Slough, Berkshire, England, SL2 5TX, United Kingdom. You can contact us at info@buzzmaids.co.uk for any privacy-related queries.

Information We Collect

We may collect and process the following types of personal data about you:

Contact Information: Name, address, phone number, email address.
Service Details: Information related to the cleaning services you request.
Payment Information: Billing address, payment details (processed securely).
Communication Records: Emails, messages, and feedback you provide.

How We Use Your Information

We use your personal data to:

Provide and manage our cleaning services.
Process your bookings and payments.
Communicate with you regarding your service requests and inquiries.
Improve our services and customer experience.
Comply with legal obligations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our contract with you by providing cleaning services.
Consent: With your explicit consent, for specific purposes such as marketing communications.
Legitimate Interests: For purposes related to improving our services and business operations.
Legal Compliance: To meet our legal obligations under applicable laws and regulations.

Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Third-party vendors who assist in delivering our services, such as payment processors and IT support.
Legal Authorities: If required by law or to protect our legal rights.

We do not sell or rent your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Our security measures include encryption, access controls, and secure data storage.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Request correction of any inaccurate or incomplete data.
Erasure: Request deletion of your personal data under certain circumstances.
Restriction: Request restriction of processing your data in specific situations.
Portability: Request transfer of your data to another service provider.
Objection: Object to the processing of your data based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at info@buzzmaids.co.uk.

Cookies

Our website uses cookies to enhance user experience and analyze website traffic. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 01183347272 or info@buzzmaids.co.uk or address to BUZZ MAIDS SERVICES LTD, 16 Prestwood, Slough, Berkshire, England, SL2 5TX.